SEXY E HAIR strives to provide our customers with quality products and service. In our efforts to offer the latest in hair products at the best prices, our policies are as follows: No Refunds: No refunds of any kind. Exchanges will be made under reasonable circumstances –solely at the discretion of SEXY E HAIR . All hair or merchandise purchased on sale as well as accessories and products are final sale. No refunds or exchanges on sale items. Payment: We accept VISA, Master Card, Discover and American Express and PayPal. Credit card transactions cannot be reversed or credited. Thank You: We appreciate your business and thank you for shopping at SEXY E HAIR.